What Information We Collect
When you register or use c20's services, certain information may be collected. This is done to ensure the platform runs smoothly and to improve your overall experience.
Account Information
- Full name, mobile number, and email address (collected at registration).
- Date of birth — for age verification purposes (to confirm you are 18+).
- Identity document details — required for large withdrawals or account verification.
Payment & Transaction Information
- Transaction history in Bangladeshi Taka (BDT / ৳).
- Partial bKash, Nagad, or Rocket number (full PINs or passwords are never stored).
- Bank account name and last digits (full account numbers are never stored).
Device & Browser Information
- IP address, device type, and operating system.
- Browser type and version.
- A log of which pages were visited on the platform and for how long.
How Your Data Is Used
Collected data is used only for its stated purpose — never unnecessarily or in any way that could harm the user.
- Account Management: For registration, login, identity verification, and account security.
- Payment Processing: To process deposit and withdrawal requests accurately.
- Platform Improvement: To analyze usage patterns and improve the quality of our services.
- Fraud Prevention: To detect suspicious activity and protect both the platform and its users.
- Contact: To send you messages via mobile or email for important updates, security alerts, or support.
- Legal Compliance: To maintain records required for compliance with applicable laws and regulations.
C20 never sells user data to advertisers or marketing companies.
Cookies & Tracking
C20 uses cookies to keep the website functioning properly. Cookies are small text files stored in your browser.
Essential Cookies: To maintain login sessions and for security tokens — cannot be disabled.
Analytics Cookies: Page visit data — can be disabled from your browser settings.
Cookies can be cleared entirely from your mobile browser settings, though this may affect your login session.
Sharing Data with Third Parties
C20 does not generally share user information with third parties. However, limited data may be shared in the following cases:
- Payment gateway providers (bKash, Nagad, etc.) — solely for processing transactions.
- Game software providers — only the data necessary to operate the games.
- Law enforcement agencies — when required by a court order or government directive.
Data Storage & Security Measures
C20 follows industry-standard security practices to protect user data. All information is transmitted over encrypted connections and stored on secured servers.
All data transfers are completed using encrypted protocols. Login credentials, payment details, and personal information are protected at every layer.
Only authorized personnel can access specific data. Every access is logged and monitored.
Account information is retained for as long as the account remains active. After closure, limited data may be kept for a defined period to meet legal requirements.
In the event of an unexpected data breach, c20 will promptly notify affected users and take the necessary steps to address it.
Your Rights Over Your Data
C20 believes every user should have full control over their own data. You can exercise the following rights at any time:
You can request a copy of the information c20 holds about you. Send your request to [email protected].
To correct inaccurate or incomplete information, update it directly through your account settings or contact our support team.
If you request account closure, all data beyond our legal obligations will be permanently deleted.
Email [email protected] to exercise your data rights. We will respond within 30 days of receiving your request.
Policy Updates & How We'll Reach You
C20 may update this Privacy Policy in whole or in part at any time. For significant changes, you will be notified via your registered mobile number or email. That said, we recommend checking this page regularly, as minor changes may not trigger a separate notification.
Updated policies take effect from the date of publication. Continued use of the platform after any changes constitutes acceptance of the revised policy.
Support & Contact
For any privacy-related questions or concerns, please get in touch with us:
- Email: [email protected] (for data rights and privacy-related requests)
- FAQ Section: Visit the FAQ Page
We are fully committed to putting user privacy first and responding promptly to any concerns.
Your Data Is Safe — Play With Peace of Mind
Your personal data on c20 is protected with the highest level of security. Register today and join Bangladesh's most trusted gaming platform.
For inquiries: [email protected]